Job Purpose:
Assist the Information Technology Help Desk in providing technical support to South Carolina Department of Parks, Recreation and Tourism (SCPRT) staff. This role supports day-to-day incident resolution and service request fulfillment while delivering a high level of customer service. The intern will work closely with IT staff and end users across the agency, gaining hands-on experience supporting enterprise systems, devices, and services.
Part-Time Position - Flexible on schedule - 25 to 30 Hours per week
Duties include but are not limited to:
- Assisting users with technical issues both in person and via phone, email, and ticketing system, providing a high level of customer service
- Supporting Help Desk operations as the central point of contact for IT issues and service requests
- Performing basic troubleshooting and issue resolution for hardware, software, account access, and connectivity-related problems
- Routing and tracking service requests to appropriate IT teams and ensuring timely follow-up
- Providing consistent customer communication and status updates on Help Desk incidents and requests
- Supporting and maintaining systems within the Microsoft 365 environment, including Outlook, Teams, and other enterprise tools
- Assisting users with Windows-based devices and environments, including desktops, laptops, and user profiles
- Providing basic support for iOS devices (iPhones/iPads), including setup, connectivity, and troubleshooting
- Assisting with device management tasks using Microsoft Intune (MDM), including device enrollment, configuration, and compliance checks
- Assisting with hardware setup, deployment, and inventory tracking, including imaging and preparing devices for end users
- Collaborating with IT staff and vendors to support procurement, deployment, and maintenance of IT equipment
- Working closely with a wide range of users, including executive leadership and administrative staff, maintaining professionalism and discretion
- Following established IT Service Level Agreements (SLA), processes, and documentation standards
- Maintaining accurate documentation of issues, resolutions, and procedures within the Help Desk system
Supporting IT operations that may include day travel to field locations (parks, offices, or remote sites) for onsite assistance, deployments, or troubleshooting (no overnight travel required)
$16/Hour
Contact Information:
Andrew Hatfield
End User Services Manager
803-734-2495
ahatfield@scprt.com